March 10, 2011. Important announcement for Hostasaurus customers:
On March 10, 2011 at the annual Miva Merchant conference in San Diego, Miva Merchant and Hostasaurus, Inc formally announced a merger between the two companies. Miva Merchant and Hostasaurus will merge their hosting platforms and accounts under the name Miva Merchant and this combination creates the largest and best Miva Merchant hosting infrastructure in the market today.
David Hubbard, former principal and co-founder of Hostasaurus, has taken over the role of Chief Information Officer of Miva Merchant and continues to work with Jennifer Ferraz, former principal and co-founder of Hostasaurus, who has taken over the role of Senior Vice President of Hosting Services.
Together David and Jen will lead the Miva Merchant SaaS platform, including undertaking the PCI Service Provider Certification, network architecture planning, future infrastructure growth initiatives as well as making sure Miva Merchant continues the tradition of unparalleled quality and service that Hostasaurus was known for in the Miva Merchant community.
Please see the below FAQs for questions you may have about these changes.
- What prompted the merger?
In 2009, Miva Merchant, in partnership with Hostasaurus, launched its in-house hosting service, Miva Merchant SaaS. The success of the new hosting platform over the last two years caused Miva Merchant and Hostasaurus to agree that, going forward, the software experience of the Miva Merchant team and the hosting of Hostasaurus would best serve customers as one combined entity. Customers will have access to a large dedicated Miva Merchant support team, backed by the over ten years of Miva Merchant hosting experience of the Hostasaurus team.
- What does this mean for my current Hostasaurus hosting account?
Current customers' hosting plan prices and features will continue as-is for now. Over the coming months, customers will be upgraded to our new consolidated server control panel and Miva Merchant SaaS hosting plans which contain greater amounts of disk space and monthly traffic than their Hostasaurus counterparts. The hosting plans will be based on the current Miva Merchant hosting offerings and pricing. The migrations will be done site-by-site and customers will receive advance notice of any scheduled downtime or server changes that could impact their site.
- How will customer support be handled?
During the month of March 2011, Miva Merchant's San Diego-based support team will begin assuming support for all hosting accounts; this is the same team who has been providing support for Miva's existing Hostasaurus-backed hosting platform, so they are already intimately familiar with Hostasaurus servers and configurations. Miva Merchant provides free telephone support seven days a week, from 7am to 7pm PST. The new joint online helpdesk will continue to be monitored at all hours 365 days a year. Starting later this summer, all customers will receive FREE access to the Miva Merchant Service Club, including monthly newsletters and free modules for your store. Telephone support will also become available 24 hours per day at the end of July.
- How will my hosting service and site availability be effected?
All Hostasaurus staff have been retained and are now part of the new Miva Merchant. David and Jen will continue to oversee hosting operations, so you can be confident that the same outstanding server speed and uptime you're accustomed to with Hostasaurus will continue on under the combined entity. There will be no changes to the location or connectivity of the Hostasaurus servers and network. Ultimately, current Hostasaurus customers will be migrated into the state-of-the-art environment the Miva Merchant SaaS hosting platform, and only the most recent Hostasaurus servers, have been deployed on.
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